Senior Director, Product Management, Card Core Processing

Company: Capital One National Association
Location: Richmond
Posted on: February 1, 2025

Job Description:

Senior Director, Product Management, Card Core ProcessingProduct ManagementProduct Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.The Card product team is recruiting a Product Leader to help power a modernization journey centered on unleashing a new era of customer experience innovations at Capital One. This leader will chart the path of Capital One's future and profoundly impact our business.This Product Leader must have some experience building platforms from the ground up and leading teams through technology transformation. You have data expertise, platform technology knowledge, and expertise on cross-functional partnership. Qualified candidates will have an established record of strategic thought and people leadership. They will have demonstrated their ability to identify and unlock areas of leverage, create stakeholder buy-in and alignment on a shared agenda, and creatively problem solve through impediments to progress.In this role, you will be expected to demonstrate proficiency in five key areas:

• Human Centered: You'll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You'll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs.
• Business Focused: You'll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You'll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically.
• Technology Driven: You'll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.
• Integrated Problem Solving: Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
• Transformational Leadership: You'll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way.As a Senior Director of Product Management, you will lead a product team to reimagine our Card Business to create game-changing customer experiences and business capabilities. This leader will:
• Own a series of high visibility product launches.
• Manage a growing team of highly motivated product managers who are reimagining card capabilities with business line owners.
• Lead the development of new capabilities with technology teams and enterprise partner teams.
• Partner extensively across the card business, the risk ecosystem and technology teams to set the vision.We want you if you are:
• Intellectually Curious: You're comfortable navigating between the big ideas and executional realities to create an achievable strategic product vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer: You're comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
• Do-er: You're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering value in an iterative way focusing on minimum viable product.
• Passionate & Customer Focus: You care about growing others and bringing them together around what's possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
• Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new.
• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.Basic Qualifications:
• Bachelor's Degree
• At least 8 years of experience in digital product managementPreferred Qualifications:
• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 8+ years of experience in Agile product management
• 8+ years of experience translating business strategy and analysis into consumer facing digital productsCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location.McLean, VA: $264,300 - $301,700 for Sr. Dir, Product ManagementNew York, NY: $288,400 - $329,100 for Sr. Dir, Product ManagementRichmond, VA: $240,300 - $274,300 for Sr. Dir, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Keywords: Capital One National Association, Chesapeake , Senior Director, Product Management, Card Core Processing, Executive , Richmond, Virginia