Customer Accounts Advisor

Company: Aarons
Location: Hampton
Posted on: April 22, 2025

Job Description:

The hourly range for this position is $12.75 to $13.50. This position is also eligible for incentive pay based on performance. - Customer Accounts Advisor - Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. - Skills for Success -
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. - The Work -

• Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone -
• Sell customers on the benefits of timely lease agreement renewal payments -
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals -
• Assist with merchandise returns and guest deliveries as directed by management -
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned -
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily -
• Load, secure and protect product in company vehicle -
• Safely operate company vehicle -
• Assist the Sales Team as needed
• Any reasonable duties requested by management - Requirements
  • United States at least 21 years old with a valid state -Driver's License and compliance with the Company's Driver Qualification -Policy; including satisfactory MVR (driving record). Canada at least the -age of 18. -
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron's Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills
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Keywords: Aarons, Chesapeake , Customer Accounts Advisor, Other , Hampton, Virginia