Tier 2 Help Desk Specialist
Company: VirtualVocations
Location: Portsmouth
Posted on: April 6, 2025
|
|
|
Job Description:
A company is looking for a Tier 2 Help Desk Specialist to join
their IT support team in a hybrid work environment.
Key Responsibilities
Deliver Tier 2 technical support for hardware, software, and
network-related issues via various communication methods
Troubleshoot and resolve escalated help desk tickets, ensuring
timely solutions for complex issues
Document support interactions and collaborate with Tier 1 support
and other IT teams for seamless service delivery
Qualifications
Associate's degree in Information Technology, Computer Science, or
related field, or equivalent work experience
Minimum of 2 years of experience in a help desk or technical
support role, preferably in a Tier 2 capacity
Strong knowledge of Windows and Mac operating systems, Microsoft
Office Suite, and common enterprise software applications
Experience with network troubleshooting, including Wi-Fi, VPNs, and
LAN/WAN
Certifications such as CompTIA A+, Network+, or Microsoft Certified
Professional (MCP) are preferred
Keywords: VirtualVocations, Chesapeake , Tier 2 Help Desk Specialist, Other , Portsmouth, Virginia
|
Click
here to apply!
|
