Service Operations Quality Assurance Lead
Company: VirtualVocations
Location: Norfolk
Posted on: November 1, 2024
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Job Description:
A company is looking for a Team Lead, Service Operations Quality
Assurance.
Key Responsibilities
Manage a team, focusing on performance management and professional
development
Monitor operational KPIs and conduct root-cause analysis to address
issues
Lead continuous improvement initiatives and collaborate across
teams to enhance workflows
Required Qualifications
3+ years experience in production and/or service operations
3+ years experience in a quality-focused role
2+ years experience in a health insurance or healthcare
organization
1+ year of direct people management experience in a production
environment
1+ year of experience using data and metrics to drive
improvements
Keywords: VirtualVocations, Chesapeake , Service Operations Quality Assurance Lead, Other , Norfolk, Virginia
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