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Tier 2 Technical Support Specialist

Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025

Job Description:

A company is looking for a Tier 2 Technical Support Specialist - Drone as First Responder (DFR).



Key Responsibilities

Resolve customer support issues related to hardware and software for DFR deployments
Collaborate with deployment engineers and project managers to ensure smooth operations
Provide after-hours on-call support to maintain 24/7 operations for customers


Required Qualifications

Experience in customer-facing roles, particularly in help desk environments
Technical knowledge of hardware troubleshooting, especially with drones and related systems
Understanding of public safety IT systems and networking (layer 1-3)
Familiarity with FAA Part 107 and drone operations
Hands-on experience with Unmanned Aircraft Systems (UAS) hardware

Keywords: VirtualVocations, Chesapeake , Tier 2 Technical Support Specialist, IT / Software / Systems , Richmond, Virginia

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