Member Experience General Manager / Sales Director / Team leader

Company: Skilz for Kids
Location: Virginia Beach
Posted on: January 28, 2025

Job Description:

Benefits:

• Flexible schedule
• Paid time off
• Training & development
• Competitive salary
• Employee discounts
• Opportunity for advancementWHAT IS KIDSTRONG?At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child's superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words--- we shape them to Win at Life!Here in Virginia Beach, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.THE ROLE & SCHEDULE
  • KidStrong Director would focus on developing a team of coaches, training, and member experience.
  • Ideal candidate must also be comfortable speaking to parents/guardians regarding "the why" behind the KidStrong curriculum.
  • Community engagement.
  • HQ Liaison.JOB QUALIFICATIONS
    • We have an immediate need for high-energy, hyper organized, passionate Studio Director.
    • This leader must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.
    • Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).
    • Passion for working with people!
    • Excellent verbal and written communication skills.
    • Entrepreneurial spirit with open, participative leadership style and drive for excellence.
    • Strong work ethic, integrity, and professional demeanor.
    • Previous experience in management.
    • CPR certified is a plus!
    • Positive, motivating, and effective interpersonal communication skills.
    • Self-starter who just gets a job done.
    • Customer service-based experience.
    • Sales experience is a plus!DIRECTOR RESPONSIBILITIES
      • Oversee Center.
      • Ensure sales goals are met.
      • Effectively utilize a CRM and sales systems.
      • Lead/train leadership team and coaches.
      • Oversee marketing plans.
      • Community engagement.
      • Drive revenue streams of the business.
      • Make sales phone calls, respond to emails and generate new business.
      • Manage existing memberships.
      • Assess and evaluate center coaches' performances and execution.
        • Achieve Director Certification through the HQ Training and Certification team.
        • Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong).
        • Continuously assess and document performance of coaches.
        • Onboard, manage, train and evaluate coaching candidates.
        • Monitor and ensure staffing levels are met while continually recruiting future talent.
        • Lead training practicals for new coaching candidates.
        • Attend monthly HQ programming rollout to learn ensuing month's programming.
        • Lead team meetings as required and support center-level initiatives in center maintenance, training, brand consistency, etc.
        • Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing.
        • Manage center level stock of inventory and supplies.
        • Manage the expenses and overall profitability of centers.
        • Manage daily, weekly, and monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the KidStrong portfolio.
        • Maintain dynamic, fun, motivational environment.
        • Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it.
        • Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.
        • Provide effective decision-making regarding customer service issues.
        • Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).
          • The Studio Director must be flexible and adaptable to shift hours as needed to make sure the studio runs optimally and leads and members are communicated with quickly.
            • As the lead for the sales function, the Studio Director must execute lead generation/marketing strategies plan to increase sales as well as engage in customer relations with members and parents.
            • As a Studio Director, you will be responsible for providing leadership and daily sales and member relations at the studio.
            • Provide and maintain the highest level of customer service.
            • Lower member attrition through proactive customer service to meet or exceed company standards.
            • Work closely with Sales Manager and Area Developer on seamless process for observations, trials, and enrollments.
            • Find, schedule, and assist in the execution of community events.
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Keywords: Skilz for Kids, Chesapeake , Member Experience General Manager / Sales Director / Team leader, Hospitality & Tourism , Virginia Beach, Virginia