INTAKE COORDINATOR / LPN

Company: Interim HealthCare
Location: Virginia Beach
Posted on: October 30, 2024

Job Description:

Intake Coordinator- SkilledVirginia Beach, VAInterim HealthCare is America's leading provider of home care, hospice, and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry. Interim offers the security of working for an established company. Nationally, Interim Healthcare has been providing great jobs for great people for over 50 years and our family-owned franchise since 1991! That kind of stability combined with our commitment to integrity makes us your perfect career partner.Our Intake Coordinators enjoy some notable benefits:

• Compensation: $20.00-$23.00/Hour paid bi-weekly
• Hours of operation: 8:00am-5:00pm Monday-Friday
• Online training, growth and ability to earn CEUs
• Eligible for performance and tenure-based bonuses
• Flexible assignments, autonomy and work-life balance
• Paid Time Off and Company Paid Holidays
• Medical/Dental/Vision/Disability/Life Insurance offered
• Participation in 401K after one year of employmentAs an Intake Coordinator, here's a big-picture view of what you'll do:
  • Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
  • Receives and coordinates all incoming calls providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
  • Communicates with patient/client and family regarding arrangements for the initiation of care/services.
  • Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary decision.
  • Receives and logs referrals, prepares reports and responses to inquiries, provides telephonic contact and system data entry for customers seeking care/services.
  • Responsible for intake coordination process to include verification/initial authorizations, validation of appropriate physician's orders, and obtaining all documentation for a complete referral.
  • Responsible for ensuring accurate and complete referral and complete referral is provided to the office in an organized and timely fashion.
  • Responsible for ensuring all intake functions have been completed in their entirety in the Interlink system with no missing elements.
  • Responsible for following intake flow process to ensure smooth communication and transition between centralized intake and office representative.
  • Responsible for open professional communication with office level personnel to determine staff availability. Marketing staff to ensure appropriate coordination of referrals as well as community representatives.
  • Obtains initial authorization as needed for clients admitted into service.
  • Actively promotes care/services to prospective patients/clients.
  • Where permitted by law, receives verbal orders from physicians to initiate care/services.
  • Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
  • Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
  • Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
  • Completes other assignments as requested and assigned.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:
    • Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
    • Current Practical Nurse (LPN) or Vocational Nurse (LVN) Program license active in state in which he/she practices.
    • Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year - - - Knowledge, Skills & Abilities Required:
      • Proven organizational skills and detailed oriented.
      • Demonstrated ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
      • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
      • Computer proficiency to include current and several company software programs.
      • Strong attention to detail.
      • Skill to prepare and maintain accurate patient records, files and reports.
      • Knowledge of business terminology, accurate spelling, punctuation, and grammar. -Working Conditions & Physical Effort:
        • Work is normally performed in a typical interior/office work environment.
        • Ability to work flexible schedule and/or evening hours as needed.
        • Ability to sit in front of CPU for long periods of time.
        • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs. Interim HealthCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability or veteran status.

Keywords: Interim HealthCare, Chesapeake , INTAKE COORDINATOR / LPN, Healthcare , Virginia Beach, Virginia