Contact Center Workforce Manager
Company: VirtualVocations
Location: Virginia Beach
Posted on: January 28, 2025
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Job Description:
A company is looking for a Manager of Workforce Management for
their Contact Center.
Key Responsibilities
Manage a team utilizing workforce management tools to forecast
call/digital volumes and schedule resources
Analyze contact center performance and create capacity models for
performance maximization
Drive continuous improvement initiatives and collaborate with
leadership for workforce planning efficiency
Required Qualifications
Bachelor's degree in a related field (Business, Mathematics,
Statistics, etc.) preferred
2+ years of experience leading a WFM team in a contact center
environment
5+ years of contact center workforce management experience in a
mid-sized environment
Familiarity with CXone, IEX, or similar contact center software
Strong project management skills with a proven track record of
delivering complex programs on time
Keywords: VirtualVocations, Chesapeake , Contact Center Workforce Manager, Executive , Virginia Beach, Virginia
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