Customer Care Account Manager
Company: VirtualVocations
Location: Virginia Beach
Posted on: January 28, 2025
|
|
|
Job Description:
A company is looking for an Account Manager responsible for
customer satisfaction and retention.
Key Responsibilities
Address escalated customer problems quickly and accurately
Ensure follow-up communication to confirm resolution of customer
issues
Meet/exceed key performance indicators related to customer
satisfaction and retention
Required Qualifications
Experience handling customer issues with excellent de-escalation
skills
Ability to collaborate and influence cross-functionally
Experience with key performance indicators (KPIs)
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel,
Outlook)
Flexibility to adapt to changing customer needs and work
environments
Keywords: VirtualVocations, Chesapeake , Customer Care Account Manager, Executive , Virginia Beach, Virginia
|
Click
here to apply!
|
