ChesapeakeRecruiter Since 2001
the smart solution for Chesapeake jobs

Director of Call Center

Company: VirtualVocations
Location: Virginia Beach
Posted on: January 27, 2025

Job Description:

A company is looking for a Director, Call Center to oversee daily operations of a remote customer service team in a healthcare environment.



Key Responsibilities

Manage and lead a remote team of Customer Service Specialists and Team Leads
Monitor team performance metrics and ensure compliance with healthcare standards
Analyze key performance indicators and generate reports for leadership


Qualifications

Bachelor's degree in Business Administration, Healthcare Management, or a related field, or equivalent work experience
Minimum of 3 years managing customer service teams in a remote environment
At least 3 years of experience in a healthcare-related customer service role
Strong understanding of healthcare organization engagement and support workflows
Experience with telehealth or remote patient monitoring technologies is a plus

Keywords: VirtualVocations, Chesapeake , Director of Call Center, Executive , Virginia Beach, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Forgot password?

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chesapeake RSS job feeds