Assistant Manager
Company: Sam's Xpress Car Wash
Location: Midlothian
Posted on: October 24, 2024
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Job Description:
We are currently seeking a motivated individual to join our team
at one of many locations as an Assistant Manager. This position
will assist the Site Manager in the operation and leadership of our
car washes in the most efficient and effective manner to be
productive and profitable. This position will be a strong team lead
and provide high quality customer service to car wash customers and
the employee. The Assistant Manager is accountable for overall
performance of the team during assigned shift. The Assistant
Manager will possess a strong focus on customer service, car
quality and continuous improvement and will help ensure Sam's
Xpress-- Car Wash makes our mark as the new benchmark for dynamic
and friendly service.Essential Duties and ResponsibilitiesFoster a
positive work environment that reassures open and honest dialogue,
feedback and innovation Motivate car wash team to achieve their
best performance through continuous coaching and
developmentCommunicate both verbally and in writing with all levels
of employeesMaintain accurate records and documentation as
requiredEnsure adherence and compliance with all established
policies, procedures and processesResponsible for ensuring a
professional appearance and attitude at all timesAccountable for
managing the team through opening, closing and ongoing maintenance
of the facility during assigned shift; this includes cash control
procedures as part of the point of salePromote sales, manage
expenses and maximize profitabilityAccountable for overall
performance of the team during assigned shiftEstablish, demonstrate
and recognize exceptional customer service to ensure customer
satisfactionProvide associates the tools necessary to ensure
exceptional customer experiences and interactionsServe as the first
point of customer escalation for service-related issues, and works
to reconcile customer complaints on assigned shift. Document all
complaints and communicate with the ManagerProvide positive
resolutions to challenges and/or concerns from customersMaintain a
neat, clean and organized overall site appearance at each
locationOther duties as assigned by the location Site
ManagerQualificationsTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Minimum QualificationsHigh
school diploma or equivalentLeadership ability to motivate with a
positive, and fun attitudeAbility to be calm and think clearly in a
fast paced ever changing environmentAttention to detail with
initiative, and little need for direction and multitask
effectivelyConduct yourself in a consistently positive manner and
be a great team playerProfessionalism, honesty and ethical
standards in all situationsExperience with Microsoft Office
SuiteMust maintain reliable transportationMust be able to multitask
and use time management skills effectively to complete specific
tasksMust be able to effectively communicate with staff and
customersWillingness to submit and ability to pass all
pre-employment testingPhysical RequirementsThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.Regularly
required to stand for long periods of time in all the outside
weather elements, including very cold and hot weatherFrequently
required to use hand to finger motions and reach with arms and
hands, standing for the majority of the timeRegularly required to
lift and/or move items up to 20 pounds without assistance,
occasionally required to lift and move items 25-50 pounds with
assistanceWork EnvironmentThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.This position will work at a job
site location and be exposed to the weather elements at all
times.Hours of work include, but are not limited to, the hours of
operation. Current hours of operation are 7 days a week,
7:30AM-9:00PM, closing only on Christmas; however, hours will be
necessary prior to opening and closing to ensure duties are
completeEvenings and weekends hours are required. Must be flexible
and able to work weekends and work 10-12 hour
dayBenefitsCompetitive salaryOpportunities for professional
growth401(K) with employer match for all employeesEmployee referral
bonusSpecialized training and developmentA career with Sam's
Xpress-- is both fun and rewarding. We are dedicated not only to
our guests but also our employees. We offer excellent training and
develop for our employees.Medical, Dental and Vision Insurance for
full-time employeesCompany sponsored Group Term Life Insurance for
all full-time employeesFURTHER INFORMATIONThe above statements are
intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not
to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal
responsibilities from time to time, as needed.
PI944acbb397d2-25660-30596686
Keywords: Sam's Xpress Car Wash, Chesapeake , Assistant Manager, Executive , Midlothian, Virginia
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